None selected Skip to content Using Steve Young Mail with screen readers 15 of 17 Landing Page thoughts External Inbox Mackenzie Knapp Attachments Sat, Aug 15, 8:48 PM (6 days ago) to me Create task -- Mackenzie Rae Knapp Partner: Office of the CTO & Global GTM AI Lead Mobile: 714-321-4861 Classification : Confidential One attachment • Scanned by Gmail Persona Pilates First Class Flow

Persona Pilates · paid traffic landing experience

One page, one offer, one button.


Every ad points at a studio, so the page it lands on should already know which studio that is, show one price, and take the money before the visitor has to make a second decision. Here is that page, clickable, plus what happens to the rest of the site around it.

What is happening now

The buy page asks a stranger to shop before they have taken a class.

Ad traffic currently lands on /buy with a studio filter, five product categories and a dozen SKUs. Five things are fighting each other on that screen.

Price conflict

Three different entry prices sit side by side

The $10 first class is in the same row as a $37 single class and a $99 intro month. A first timer has to work out which one is meant for them, and the cheapest, easiest yes is the one that gets lost.

Decision load

Promotions, class packs and memberships are one list

Promotions are acquisition. Packs and memberships are retention. Showing them together turns a $10 impulse into a pricing comparison, and comparison is where people leave.

Friction

The studio picker is a dropdown the ad already answered

The link carries the studio. The page should open on West University with the schedule loaded, not with an empty grid and a filter that can return "there are no products available."

Leak

Six nav menus, a chat bubble and My Account, all above the offer

Schedule, Buy, First Timers, Locations, Community, About Us, each with a submenu. On a page whose only job is one $10 booking, every one of those is an exit.

Split story

First Timers and Buy tell two different versions of the offer

First Timers explains $10 then a $99 unlimited month and reads well. Buy shows a grid. Ads point at the grid. The good copy never gets seen by the people it was written for.

The proposed page

personapilates.com/west-university

One URL per studio, and it is the only page any ad points to. Tap through the five screens. Notes on the right change with each one.

West University
$10 first class

Reformer pilates · West U, Houston

Your first class is $10.

Fifty minutes, eight reformers, an instructor who learns your name before you get on one.

About 90 seconds to book. Grip socks are on us the first time.

Next available at West U
Never done reformer? Good.Every class is levelled on the spot. Tell your instructor and they will set your springs.
Come 15 minutes earlyWe walk you through the machine before anyone starts moving.
2400 Times Blvd, HoustonFree lot behind the building. Bring water and a towel.

Pick your first class

West University. Any class on this list is the $10 one.

Wrong studio? Switch to Houston Heights

Where do we send it?

Saturday 16th, 9:00 am with Marisol, West University.

Your spot is held for 10 minutes.

We text you the class reminder and nothing else unless you say so. Your account is created when you pay, no password needed.

Confirm and pay

First Class, West University$10.00
Saturday 16th, 9:00 am with Marisol
Total today$10.00

One charge of $10. No membership starts, nothing renews. Cancel free up to 12 hours before.

You are booked.

Saturday 16th, 9:00 am with Marisol at West University. Confirmation is in your inbox and a reminder lands the night before.

Thinking about coming back?

Most first timers take the intro month: 31 days of unlimited classes for $99, starting the day after your first class.

We will not ask you now. The offer is in your confirmation email and we will bring it up after you have actually been on a reformer.

Arrive by 8:45 amMarisol will set your springs and walk you through the carriage.
Grip socks are waiting for youFree on your first visit. Just tell the front desk it is your first class.

The landing screen is the offer, not a menu

Above the fold there is exactly one price, one sentence about what the class is, and one button. Nothing on this screen leads anywhere except into the booking.

  • The studio is decided by the adWest University is in the headline area and the schedule below it is already that studio's. No filter, no dropdown, no empty state.
  • Three real class times sit under the buttonThe fastest path is not "Pick your time", it is tapping Tomorrow 9:00 am and skipping a screen. Live spot counts do the scarcity work honestly.
  • The nav is goneLogo, studio name, price. Schedule, Community, About Us and the chat bubble do not appear on an ad landing page. Someone who wants them can use the two footer links.
  • Objections answered, not soldThe three facts below the fold are the three reasons a first timer hesitates: I have never used a reformer, I do not know what happens when I get there, I do not know where to park.
Not on this page
  • $37 single class
  • Class packs, 4 and 8 class monthly memberships
  • Unlimited monthly at $249 and 6 month at $219
  • The $99 intro month, until after the first class is paid for
  • Teacher training, investors, partners, store

Every class on the list is the $10 class

The schedule screen has no product choice in it at all. The visitor is picking a time, not a package. Price is already settled and stays settled until they have taken the class.

  • No login wall in front of the scheduleBrowsing times requires nothing. The account gets created later, out of data the visitor was going to give anyway.
  • Spots remaining, instructor, class nameEnough to choose, not enough to stall on. No filters for level, duration or equipment on a first booking.
  • Wrong studio is one line, at the bottomThe nearest other studio, named. Not a dropdown of nine locations at the top of the page.

This is the screen that actually captures the lead

Name, email, mobile, before the card. If they abandon at payment, you still have a person who picked a specific class at a specific studio, which is the most qualified lead the business can get.

  • No passwordThe account is created from the payment. Passwords are the single biggest drop off in studio booking flows and there is no reason to ask for one before someone has been to class.
  • The hold timer is real, not theatreTen minutes on the actual spot. It creates urgency and it is also just true, which matters when the spot count says 2.
  • Four fields, no moreBirthday, referral source, emergency contact and injury history are collected at the studio or in the post booking email, not here.
  • Abandonment becomes a sequenceEmail captured but no payment triggers a one message follow up within the hour: the class they picked, still held, one link back to payment.

Ten dollars, and nothing that looks like a subscription

The most common reason a $10 offer fails to convert is that the buyer suspects it is a trial that turns into a membership. The payment screen exists to remove that suspicion.

  • One line item, one totalNo upsell checkbox, no "add the intro month and save", no pre-ticked anything. A cross sell here costs more in abandoned checkouts than it earns.
  • Say the negative out loud"No membership starts, nothing renews." That sentence is worth more than any trust badge.
  • Apple Pay and Google Pay belong above the card fieldsOn phone traffic they typically carry the majority of completions. Card entry is the fallback, not the default.

Now, and only now, the promotion

The $99 intro month moves off the buy page entirely and lives here, in the confirmation, and in the email after the first class. It is a retention offer, so it should meet people who have something to retain.

  • Named as what most people do"Most first timers take the intro month" converts better than a price card, and it is a claim the studio can actually stand behind.
  • Explicitly deferredTelling someone you will not ask them yet is disarming, and it sets up the ask that comes two days later when it is far more likely to land.
  • The rest of the screen is preparationArrival time, grip socks, parking. Every one of those reduces the real killer of a $10 offer, which is people paying and then not showing up.
  • The real conversion event is attendanceMeasure the $10 page on classes attended, not classes purchased. A no show is a refund request and a dead lead.

The change in one picture

Six decisions become two.

Today, ad to booked
  • Ad clickIntent: take a cheap first class
  • /buy product gridSometimes empty until filters are cleared
  • Choose a studio from a dropdown
  • Choose between five product categories
  • Compare $10, $37 and $99 against each other
  • Add to cart
  • Create an account with a password
  • Pay
  • Go somewhere else to find the schedule
  • Book a class

Ten steps, four of them decisions the visitor did not come to make. Nothing is captured if they leave.

What happens to everything else

Untangling promotions from purchasing.

The buy page is not deleted, it is demoted. It stops being a destination for cold traffic and becomes the place existing clients go to top up.

PageWho it is forWhat changes
/[studio] landing Cold ad traffic, one per studio New. The only page any paid ad points to. One offer, one button, no nav. Nine of these, one per location, identical except studio name, schedule, address and photo.
/buy People who already took a class No longer an ad destination. Promotions category is removed entirely. Shows packs and memberships only, for the studio the person already attends.
/first-timers Organic and word of mouth Keeps the good copy, gains the same booking flow at the bottom instead of a link out to a separate schedule. Stops being a page that ends in a dead end.
/pricing The comparison shopper New, and the only place the full price list lives. Reachable from one footer link, never surfaced before someone has declined the $10.
$99 intro month People who have attended once Removed from the buy grid. Delivered on the confirmation screen, in the post class email, and by the instructor at the studio. It stops competing with the $10.
Chat assistant Anyone stuck Suppressed on the landing page until the visitor has scrolled past the booking button or been idle for 45 seconds. It should rescue, not interrupt.

How to know it worked

Four numbers, measured per studio.

Every one of these is available today from the booking platform and the ad platform. Per studio matters because the ads are per studio and the studios do not perform alike.

1Ad click to time selectedDid the landing page survive first contact. This is where the old buy page loses most people.
2Time selected to email capturedEveryone past this line is a lead you own, paid or not.
3Email captured to $10 paidPayment friction, in isolation. Fixable with wallet payments before anything else.
4$10 paid to actually attendedThe only number that predicts revenue. A paid no show is worth nothing.

One more worth tracking on a slower clock: attended first class to intro month purchased, within 14 days. That is what the $99 offer is really for, and moving it off the buy page should make it go up rather than down, because it stops being one option among twelve and starts being a recommendation made to someone who just had a good experience.

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