Your Questions, Answered

    • Please arrive to your first class 15 minutes early

    • Grip socks are required

    • Please text your city’s studio line if you are running late.

    • If you are not there when class starts, your spot can be given away if there is someone from the waitlist at class

    • Instructors/Classes are subject to change!

    • Bring water

    • ALL SALES ARE FINAL! NO REFUNDS

    • Are you a Lagree Studio?

      • We are not a Lagree studio, we have our own unique approach fitness and strength training

    • Is Persona Pilates a Pilates studio?

      • Yes, isn’t the name obvious?!?!

    • Do you utilize third parties to train your team?

      • No, Persona Pilates has created their own proprietary training system to prepare our instructors to create the best experience for our community

    • Can I just walk up and take class?

      • You can walk up to see if there are spots available, but we would suggest that you download our app and reserve your spot ahead of time!

    • We cannot process any cancellation unless the cancellation form has been filled out.

    • For members on contracts: please see your contract for cancellation forms

    • All other memberships require 30 days notice to cancel their membership

    • Please fill out the following Cancellation Form to connect with our Cancellations Team

    • CLICK HERE TO CANCEL YOUR MEMBERSHIP: CANCELLATION FORM

    • You may freeze your account for minimum of two weeks and a maximum of three months.

    • Freezes cost $30 to start and $30 at the start of each subsequent month.

    • You must complete the freeze form to start your membership freeze

    • You will retain and can use your rollover credits during the freeze

    • Click HERE FOR THE FREEZE FORM: FREEZE FORM

  • Class Packs have the following expiration from date of purchase:

    • 1 Class: 1 Month

    • 10 Class Pack: 3 months

    • 25 Class Pack: 6 Months

    • 50 Class Pack: 1 year

    • 100 Class Pack: 1 year

    Class Pack Purchases are non-refundable

    Access to all studios

    EXTENSIONS WILL NOT BE GRANTED

    • Waitlist Notifications are Sent Through Recess. If you are promoted from the waitlist and into class, you will receive an email and text notifying you. Please make sure your account has up to date contact information.

    • A Friendly Waitlist Reminder: Your reservation is confirmed once you join a class. If you decide not to attend, remember to cancel your reservation to avoid incurring late cancellation and/or no-show fees.

    • Early Morning Waitlisted Class: If you put yourself on the waitlist for an early morning class and are unsure if you will attend if your spot opens up, please remove yourself the night before to avoid charges.

    • Waitlist Promotions: The auto-fill period for when you can be added to a class ends 30 minutes before the scheduled class time. Please keep this in mind when adding yourself to the waitlist.

    • Multiple Waitlist Sign-Ups: If you sign up for numerous waitlisted classes ON THE SAME DAY, you will be responsible for each class you are added to. Please monitor your waitlist position and cancel any unwanted times to avoid charges.

    • Fees: Fees will apply if you late cancel or no-show a class after getting off the waitlist.

    • Swapping Classes: Fees will apply if you take a class different from the one you are signed up for. Please reference the no-show policy below.

    • For Members: There is a four-hour cancellation window; the late cancel fee is $10.

    • For Non-members: There is a ten-hour cancellation window; the late cancellation fee is $15 (you do not lose a credit).

    • The late cancel policy applies to canceling one class for another on the same day and multiple waitlists. 

    • If you are on multiple waitlists, please remove yourself from the other waitlists once enrolled in a class. Fees will apply if you do not cancel those classes and are a no-show.

    • Exceptions:

      • Family or Medical Emergency

      • Email your studio to request a fee refund

    • Our no-show policy does apply to canceling one class for another on the same day and multiple waitlists.

    • If you are on multiple waitlists, please remove yourself from the other waitlist(s) you are on once you are in the class that you want to avoid multiple fees.

    • If you are one minute late to class and a client is waiting to take class, your spot will be given to them. You will be marked as a no-show, and fees will be applied.

    • For Members: The no-show fee is $20, with one graced late cancel or no-show per membership cycle.

    • For Non-Members: No show Fee is $20 (you do not lose a credit).

    • Exceptions:

      • Family or Medical Emergency

      • Email your studio to request a fee refund

  • We have cubbies at all our studios for you to store your personal belongings during class.

  • We do not have showers, but we do have essentials for you to freshen up and change!

  • Wear comforatble clothes to move easily in and in full range of motion. For safety and sanitary reasons, we require you to wear grip socks in all classes in our studio.

  • 14 years or older. If you are under 18, we do require a signature form from a parent or guardian!

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Austin
Houston